Procedures and Refund Policy

Policies & Procedures:
The time of the coaching sessions and/or location will be determined by Coach and Client based on a mutually agreed upon time and place.
Prior to each session, Client will determine the Session Agenda. Client emails Coach the agenda and any background information needed 24 hours prior to each session.
Attend all sessions promptly and with an intention to be centered, ready to engage and take meaningful actions.
Feedback is necessary for both Coach and Client. It is critical to be open with thoughts, feelings and preferences before during and after coaching sessions.
Cancellation Policy:
It is the Client’s responsibility to notify Coach 24 hours in advance of the scheduled calls/meetings to reschedule or cancel.
Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.
Termination: Either the Client or the Coach may terminate this agreement at any time with written notice.
Refund Policy:
After the Coaching program has begun, any unused sessions will not be refunded, but may be rescheduled for up to 12 months after the initial payment.
Refunds requested in writing prior to the beginning of the Coaching program will be given in full, less a $50 administrative fee.
All unused sessions expire 12 months after initial payment. Unused Coaching sessions may be transferable provided the new Client is ready and willing to actively participate in the Coaching program.
Customer service and refund request
Incase of the request of a refund please email : islam@islamomar.com and allow 48 business hour for our customer service to get back to you .
Agreement:
This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter.This agreement supersedes all prior written and oral representations.